Terms of service
Welcome to ZORA. The terms “we”, “us” and “our” refer to ZORA. ZORA operates this website and online store, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they contain important information regarding your legal rights.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you confirm that you are at least the age of majority in your country of residence or that you have given consent for any minor dependents to use the Services under your supervision.
You agree to provide accurate, current, and complete information when making a purchase or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
We reserve the right to suspend or terminate accounts that contain false, incomplete, or misleading information.
SECTION 2 – PRODUCTS
We make every effort to display product descriptions, images, and details as accurately as possible. However, colors and appearance may vary depending on your device and screen settings.
All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue products or limit quantities at our discretion.
Nothing in this section limits your statutory rights under applicable consumer protection laws.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. An order is only accepted once you receive an order confirmation from us.
We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or product unavailability.
Once an order is confirmed, cancellation may not be possible. Your purchases are subject to our Refund Policy
You confirm that purchases arefor personal use and not for resale unless expressly agreed.
SECTION 4 – PRICES AND BILLING
All prices are displayed in the applicable currency and may be subject to change without notice.
Unless stated otherwise, prices include VAT where applicable but exclude shipping or additional customs duties.
You agree to provide accurate billing and payment information and confirm that you are authorized to use the selected payment method.
If payment is declined or reversed, we reserve the right to cancel your order.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our control, including carrier delays or customs processing.
For customers within the European Union, the risk of loss or damage transfers to you only when you or a third party designated by you has physically received the goods.
If delivery is significantly delayed, you may contact us for assistance in accordance with applicable consumer protection laws.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, images, branding, and design, is the property of ZORA or its licensors and is protected under intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without our prior written consent.
Shopify trademarks remain the property of Shopify Inc.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third party tools that we do not control. These tools are provided on an “as is” and “as available” basis without warranties or endorsements.
Your use of such tools is entirely at your own risk.
SECTION 8 – THIRD PARTY LINKS
Our Services may contain links to third party websites. We are not responsible for the content, policies, or practices of third party sites.
Accessing third party sites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify. However, all purchases are made directly with ZORA.
Shopify is not responsible for any sales, transactions, or disputes between you and ZORA.
SECTION 10 – PRIVACY
Your submission of personal information through the store is governed by our Privacy Policy
Because our store is hosted by Shopify, certain data may also be processed by Shopify in accordance with their privacy practices.
SECTION 11 – FEEDBACK
If you submit feedback, reviews, or suggestions, you grant us a worldwide, royalty free license to use, reproduce, and publish such content.
You confirm that your submissions do not violate any third party rights or applicable laws.
We reserve the right to remove unlawful or inappropriate content.
SECTION 12 – ERRORS AND INACCURACIES
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes or to violate any applicable laws.
You must not transmit malicious code, attempt unauthorized access, engage in fraudulent activity, or misuse the Services in any way.
We reserve the right to terminate access for violations of these Terms.
SECTION 14 – TERMINATION
We may suspend or terminate access to the Services at our discretion if these Terms are violated.
Termination does not affect obligations incurred prior to termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
Except as expressly stated and to the extent permitted by law, the Services and products are provided on an as available basis.
Nothing in these Terms limits or excludes any statutory consumer rights or legal guarantees provided under applicable European Union or Dutch law.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, ZORA shall not be liable for indirect, incidental, or consequential damages.
Nothing in these Terms excludes or limits liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Any liability that cannot be excluded under applicable law
Where liability cannot be excluded, it shall be limited to the amount paid for the relevant product or service.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless ZORA from any claims arising from your breach of these Terms or violation of applicable law.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with referenced policies, constitute the entire agreement between you and ZORA.
SECTION 20 – ASSIGNMENT
You may not assign your rights under these Terms without our written consent. We may assign our rights in accordance with applicable law.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the Netherlands.
If you are a consumer residing in the European Union, you may also benefit from mandatory provisions of the law of your country of residence.
Disputes shall be submitted to the competent courts of the Netherlands, without prejudice to applicable consumer rights.
SECTION 22 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Changes will take effect upon posting on this website.
SECTION 23 – CONTACT INFORMATION
Questions about these Terms should be sent to:
hellozora@outlook.com
ZORA